Frequently asked questions

A real-time computer-vision desktop application for Windows with a local dashboard you open in your browser to configure it. It detects and tracks objects from your video source and sends output to a supported input device.

Windows, a GPU-capable PC, and a video source to capture. GPU acceleration uses NVIDIA (CUDA/TensorRT) or AMD/Intel (DirectML) via ONNX Runtime. The full list is on the Downloads page.

Download the installer from the Downloads page, run it, and follow the prompts. Then launch the app and paste your SCV- license key when it asks.

You enter your license key to activate, then the app checks your system and starts the local engine. From there you choose your capture source and output device in the dashboard's Setup.

With the app running, open a browser and go to http://localhost:5000. That's your control panel — every setting lives there. It's served from your own machine, not the internet.

No. The engine and dashboard run locally on your PC. The only outbound network call is a lightweight license check to confirm your subscription is active.

It's shown on your account page right after purchase and emailed to you from support@. Sign in anytime to copy it again.

Keys use the format SCV-XXXX-XXXX-XXXX-XXXX — a prefix and four groups of characters. The launcher formats it as you type, so paste the whole thing.

Launch the app, paste your key into the license field, and confirm. It validates against our server, binds to this machine, and unlocks the engine in a few seconds.

Re-copy the key from your account page to avoid typos or extra spaces, confirm your subscription is active, and check your machine limit. Still stuck? Message us on Discord.

Each license activates on a limited number of machines, tied to a hardware id. If you hit the limit, deactivate an old machine or contact us to free a slot.

A hardware id is a fingerprint derived from your PC's components. Activation binds your key to it so the license can't be shared, while still letting you move it when you need to.

Deactivate on the old machine to free a slot, install the app on the new one, and activate with the same key. If you can't reach the old PC, contact us to release it.

A clean Windows reinstall can change your hardware id, which may use another activation slot. If you run out, message us and we'll reset your bindings.

Major component changes can shift your hardware id and count as a new machine. If activation stops recognizing your PC, reach out and we'll clear the old binding.

On the machine you're leaving, deactivate the license from within the app before wiping it. That frees the slot so you can activate elsewhere immediately.

Yes. Message us on Discord or email [email protected] and we'll manually release the old binding so you can activate on your current PC.

No. Your key stays yours for the life of your plan. Reinstalling or moving machines never requires a new purchase — just activate again with the same key.

You need a connection for the periodic license check that confirms your subscription is active. The vision processing itself runs locally on your machine.

Short drops are usually fine, but the app must reach the license server to verify your subscription. If it can't validate for an extended period, the engine may stop until you're back online.

Generally yes, as long as the app can reach our license server over HTTPS. If a strict firewall or VPN blocks activation, allow the app through or try without the VPN.

New or less-common installers sometimes trigger a false-positive from heuristic scanners. Download only from our official Downloads page; if in doubt, ask us on Discord before allowing it.

If SmartScreen or Defender blocks it, verify the download came from our site, then choose to allow or restore the file. Only do this for the official installer.

It's a Windows desktop app targeting current, fully-updated versions of Windows. The exact supported versions are listed on the Downloads page.

NVIDIA cards use CUDA/TensorRT, while AMD and Intel GPUs run through DirectML, all via ONNX Runtime. The app auto-detects your hardware and picks the fastest available provider, with a fallback if one isn't available.

Performance depends on your hardware, model, configuration, and environment, so results vary and aren't guaranteed. Try a lighter model, lower capture resolution, and close background load; the dashboard shows live timing to help.

Yes. Larger models are more thorough but slower; lighter models run faster. You can switch models from the dashboard and compare their timing in real time.

It reads a video feed — desktop capture of the same PC, or a capture card feeding in from a console or second machine. Sentinel auto-selects a suitable capture mode for the source it finds.

Monthly and 3-month subscriptions, plus a one-time Lifetime license. All unlock the complete app and every update — see the full breakdown on the Pricing page.

Open your account page and choose "Manage subscription" to reach the Stripe billing portal, where you can cancel anytime. You keep access until the current period ends.

Use "Manage subscription" on your account page to open the Stripe billing portal, where you can update your card and view invoices. Payments are handled by Stripe.

Lifetime is a single payment with no renewals that unlocks the complete app and its updates — the same full feature set as the subscription plans, without recurring billing.

No. Updates are included with every active plan and with Lifetime. Updates may add, change, or remove features and adjust system requirements over time.

Refunds are handled per our Refund Policy. Read it for the details, then contact us if you have a question about your specific order.

Sign up with your email during checkout or from the sign-in page. Your account holds your license key and subscription details.

After signing up, open the confirmation email we send from support@ and click the link. If it isn't in your inbox, check spam and promotions folders.

On the sign-in page, choose "Forgot password" and follow the link in the reset email. Set a new password and sign back in.

All our email — confirmations, resets, and receipts — comes from [email protected]. Add it to your contacts so messages don't get filtered.

Check spam, promotions, and any filters, and confirm you used the right address. Wait a few minutes, then request the email again; if it still doesn't arrive, contact us.

Checkout completes, your account and license key are created instantly, and you're taken to your account page. A receipt and your key are also emailed from support@.

Stripe emails your receipt to your address on file. You can also view invoices anytime through "Manage subscription" on your account page.

Head to the Downloads page to grab the installer. Install it, launch the app, and paste the key from your account page to activate.

Sign in and open your account page — your key is displayed there so you can copy it whenever you need it.

Our Discord is the fastest way to reach us. You can also email [email protected] or use the contact page.